Business Case For Hospital Chatbots Discussion

Business Case For Hospital Chatbots Discussion

Develop a 4-7-page business case for the initiative you proposed in Assessment 1. Examine feasibility and cost-benefit considerations over a 5-year period, analyze ways to mitigate risks, and complete a cost-benefit analysis.

Introduction

Note: Each assessment in this course builds upon the work you have completed in previous assessments. Therefore, you must complete the assessments in the order in which they are presented.

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As a master’s-level health care practitioner, you are expected to consider a number of factors when analyzing the feasibility of a new initiative. For example, you must consider the various types of risk (such as patient safety, physical plant, financial, or reputation)Business Case For Hospital Chatbots Discussion, as well as the present and future value of the service line or economic opportunity in which you are investing. You must also balance your ethical and moral responsibility to provide quality care to patients and populations with your responsibility to protect your organization’s assets and economic viability in the near and long terms.

Instructions

Develop a business case for the economic initiative you proposed in Assessment 1. Examine the feasibility and cost-benefit considerations of implementing your proposed initiative over the next five years. Analyze ways to mitigate risks and complete a cost-benefit analysis.

The requirements for your business case, outlined below, correspond to the scoring guide criteria, so be sure to address each main point. Read the performance-level descriptions for each criterion to see how your work will be assessed. In addition, be sure to note the requirements for document format and length and for supporting evidence.

• Analyze the potential economic opportunities and risks associated with your proposed initiative.

• • How do the potential opportunities benefit your organization or care setting?
  • How could potential risks pose a threat to the financial security of your organization or care setting?
  • How do the potential economic opportunities compare to the potential economic risks?
• Propose ethical and culturally sensitive solutions that address the risks associated with your initiative to the future economic security of your organization or care setting.

• • Which risks are potentially the most significant for your organization or care setting?

• • • How could you modify your proposed initiative to mitigate those risks?
    • How have other organizations and experts in the field dealt with similar risks?
  • How do ethics and equality factor into your proposed solutions? Business Case For Hospital Chatbots Discussion

• • • Are your solutions unfairly burdening or disadvantaging any specific groups?
  • How will this proposal affect community health care delivery outcomes?

• • • What makes this a great opportunity for economic growth?
    • What potential issues should be considered?
• Analyze the economic costs and benefits of your proposed initiative over a five-year period.

• • Use the Cost-Benefit Analysis Template [XLSX] for your calculations. Add the worksheet to your business case as an appendix.
  • Does your analysis warn against specific aspects of your proposed initiative?
  • How would you recommend that your findings be incorporated into decisions about the feasibility of your proposed initiative?
• Propose ethical and culturally equitable ways of keeping costs under control, while maximizing the benefits of your initiative.

• • What costs are you most likely to be able to control or reduce?

• • • How would you go about ensuring this?
  • How could controlling or reducing these costs affect the benefits of your proposed initiative?

• • • What strategies could you employ to maintain or maximize these benefits, while controlling or reducing costs?
  • How do you plan to ensure that any cost controls or benefit reductions are ethical and equitable?
• Justify the relevance and significance of the quantitative and qualitative economic, financial, and scholarly evidence you used to support your business case.

• • This criterion applies to any evidence you cited throughout your business case. Your evidence should be persuasive and relevant to your findings, proposals, and recommendations. Consider one or more of the following questions when citing support evidence: Business Case For Hospital Chatbots Discussion

• • • How is the evidence relevant to your organization or care setting?
    • How is the evidence relevant to your proposed economic initiative?
    • How does the evidence illustrate a solution that has been successful in the past?
    • How does the evidence illustrate that an initiative or solution is likely to be a net benefit to the organization or care setting?
• Write concisely and directly, using active voice.

• • Proofread your document before you submit it to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your business case.
• Apply current APA formatting to in-text citations and references.

Example Assessment: You may use the following to give you an idea of what a Proficient or higher rating on the scoring guide would look like:

ADDITIONAL REQUIREMENTS

Your assessment should also meet the following requirements:

• Format: Format your business case using APA current style. Use the APA Style Paper Tutorial [DOCX] to help you in writing and formatting your business case. Be sure to include: Business Case For Hospital Chatbots Discussion

• • A title page and references page. An abstract is not required.
  • A running head on all pages.
  • Appropriate section headings.
• Length: Your business case should be 4–7 pages in length, not including the title page and references page.
• Supporting evidence: Cite 4–5 authoritative and scholarly resources to support your business case. Be sure that your sources include specific economic data.

Competencies Measured

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment scoring guide criteria:

• Competency 1: Analyze the effects of financial and economic factors (such as cost-benefit, supply and demand, return on investment, and risks) in a health care system on patient care, services offered, and organizational structures and operation.

• • Analyze the potential economic opportunities and risks associated with a proposed initiative.
  • Analyze the economic costs and benefits of a proposed initiative over a five-year period.
• Competency 2: Develop ethical and culturally equitable solutions to economic problems within a health care organization in an effort to improve the quality of care and services offered.

• • Propose ethical and culturally equitable ways of keeping costs under control, while maximizing the benefits of an initiative.
• Competency 3: Justify the qualitative and quantitative information used to guide economic decision making to stakeholders and colleagues. Business Case For Hospital Chatbots Discussion

• • Justify the relevance and significance of the quantitative and qualitative economic, financial, and scholarly evidence used to support a business case.
• Competency 4: Develop ethical and culturally equitable economic strategies to address dynamic environmental forces and ensure the future security of an organization’s resources and its ability to provide quality care.

• • Propose ethical and culturally sensitive solutions that address the risks associated with an initiative to the future economic security of the organization or care setting.
• Competency 5: Produce clear, coherent, and professional written work, in accordance with Capella writing standards.

• • Write concisely and directly using active voice.
  • Apply APA formatting to in-text citations and references.

Business Case for a New Economic Opportunity

Athena Healthcare center is located in Iowa. It provides healthcare services for patients looking for affordable, quality care. The institution also provides supportive and practical holistic care for the patients that have been pre-diagnosed with various illnesses and those who need healthcare support. Developing chatbots for this hospital will motivate the nurses, who are often overwhelmed by the many patients who visit the institution (Buchanan et al., 2020)Business Case For Hospital Chatbots Discussion. The business care aims to present a report detailing how developing chatbots can affect the hospital for the next five years and the cost-benefit analysis. It also focuses on the business evaluation through the risk and opportunity assessment to introduce the new project. The project will also provide ways to reduce risks through setting various maximize profits and minimizing costs simultaneously.

Opportunities Associated With the Proposed Economic Initiative

Chatbots are being applied in various fields, including healthcare and medicine, for human-like knowledge transfer and communication. Machine learning is a subset of artificial intelligence that has been proven helpful in healthcare and can develop complex dialog management and conversational flexibility (Buchanan et al., 2020). Artificial intelligence is at the forefront of transforming various aspects of our lives by modifying how healthcare organizations’ information is analyzed and improving decision-making through reasoning, problem-solving, and learning. Machine learning is a subset of AI that improves its performances based on the data provided to a generic algorithm from experience rather than defining rules in traditional approaches. Chatbots are also known as smart bots. These computer programs can hold conversations with an individual over the internet. These can also be physical entities designed to socially interact with humans and other bots (Xu et al., 2021)Business Case For Hospital Chatbots Discussion. The predetermined responses are generated through user input on the text and accessing relevant knowledge. Problems arise when dealing with complex situations in dynamic environments and managing conversational social practices according to specific contexts and unique communication strategies.

Chatbots have been proven to be applicable to various healthcare components that often involve face-to-face interactions in the healthcare environment (Xu et al., 2021). With their ability to have complex dialog management and conversational flexibility, integration of chatbot technology into clinical practice may reduce costs, improve patient outcomes and refine workflow efficiencies. Studies have found positive benefits of healthcare chatbots in managing one’s health for improved physical, behavioral and psychological outcomes (Rodriguez‐Arrastia et al., 2022). It can also be used for administrative purposes to reduce overcrowding in the healthcare industry. Due to the opportunities provided by this relatively new technology, potential limitations and areas of concern may arise that could potentially harm users. Concerns regarding accuracy, lack of empathy, cybersecurity, and technology maturity are reported as potential factors linked with the delay in chatbot acceptability or integration into healthcare (Buchanan et al., 2020).

Chatbots increase the possibility of gaining patients’ trust long before visiting the facility. When patients need information about various procedures or need to book appointments, they go through it before deciding to visit the hospital (Rodriguez‐Arrastia et al., 2022)Business Case For Hospital Chatbots Discussion. When they find chatbots, they are connected to specialists or get an appointment, and therefore, the trust level increases significantly. It reduces time wastage due to waiting in the hospital queues.

Risks Associated With the Economic Initiative and Ways to Address Them

Doctors often experience a challenge in handling patients due to the use of chatbots in the healthcare system, making it a major risk in the industry. With chatbots, even the simplest symptoms can be magnified into something serious (Cheng & Jiang, 2020). On the other hand, the bots take time to update symptoms, so older people and patients with poor internet are likely not to get accurate information or connection to relevant caregivers due to internet issues (Hauser-Ulrich et al., 2020). With the help of the bots, patients with chronic conditions keep their conditions managed by following the recommendation of the bot; hence have zero interest in visiting the hospitals manually (Palanica et al., 2019). This, therefore, leaves nurses and doctors without anyone to attend to hence putting the facility at a loss due to insufficient money flow.

Cost-Benefit Analysis of the Proposed Economic Initiative

Costs

• Initial cost to pay the app developers
• Payment for content writers responsible for creating app content (Palanica et al., 2019)
• Payment for people responsible for debugging the chatbots (Cheng & Jiang, 2020) Business Case For Hospital Chatbots Discussion
• Annual service cost or system upgrade

Benefits

• Provides patients with reliable information
• Minimizes workload for the health professionals (Hauser-Ulrich et al., 2020)
• Reduces to and from trips to the hospital for the patients
• Eliminates the possibilities of medical errors during diagnosis and treatment process

Ways to Control Costs and Maximize Benefit

The first priority for the hospital when developing chatbots is to ensure that the cost is under control to maximize profits (Hauser-Ulrich et al., 2020). Therefore, rather than hiring developers for the hospital to create the bots, the hospital can opt to outsource the job to developers who are qualified to handle the task. With outsourcing, the hospital will not have to keep spending money to pay the developers’ monthly salaries. This will therefore minimize expenses and guarantee that the facility spends less money as the initial investment for the chatbots. Another way of controlling costs for the hospital is by optimizing the team. Using simple design and custom graphics are also effective ways that can be used to control costs and ensure that the hospital has functional chatbots (Palanica et al., 2019). It is also critical for hospitals to conduct comprehensive research on the use of bots before starting the development process. This way, it will be easy for the hospital to make informed decisions on how the bot should look and what features to include to present the hospital’s real image (Cheng & Jiang, 2020). Once the chatbots are developed and fully functional, the hospital is expected to have a regular updating plan. Updating the system regularly guarantees that maintenance costs will be minimal and the bot will remain functional throughout the seasons.

Conclusion

The inclusion of chatbots in the healthcare system is profitable for both the patients and the caregivers. It enhances the process of giving and receiving healthcare, allowing both the health professionals and patients to experience comfort. The initiative also guarantees that the hospital operations are transparent for all involved bodies. With this initiative, the hospitals also can minimize flow and guarantee there is sufficient room for patients in critical conditions to see physicians where necessary. Business Case For Hospital Chatbots Discussion

 References

Buchanan, C., Howitt, M. L., Wilson, R., Booth, R. G., Risling, T., & Bamford, M. (2020). Predicted influences of artificial intelligence on the domains of nursing: scoping review. JMIR Nursing, 3(1), e23939. doi: 10.2196/23939

Cheng, Y., & Jiang, H. (2020). AI‐Powered mental health chatbots: Examining users’ motivations, active communicative action and engagement after mass‐shooting disasters. Journal of Contingencies and Crisis Management, 28(3), 339-354. https://doi.org/10.1111/1468-5973.12319

Hauser-Ulrich, S., Künzli, H., Meier-Peterhans, D., & Kowatsch, T. (2020). A smartphone-based health care chatbot to promote self-management of chronic pain (SELMA): pilot randomized controlled trial. JMIR mHealth and uHealth, 8(4), e15806. https://preprints.jmir.org/preprint/15806

Palanica, A., Flaschner, P., Thommandram, A., Li, M., & Fossat, Y. (2019). Physicians’ perceptions of chatbots in health care: cross-sectional web-based survey. Journal of Medical Internet Research, 21(4), e12887. https://preprints.jmir.org/preprint/12887

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Rodriguez‐Arrastia, M., Martinez‐Ortigosa, A., Ruiz‐Gonzalez, C., Ropero‐Padilla, C., Roman, P., & Sanchez‐Labraca, N. (2022). Experiences and perceptions of final‐year nursing students of using a chatbot in a simulated emergency situation: A qualitative study. Journal of Nursing Management. DOI:10.1111/jonm.13630

Xu, L., Sanders, L., Li, K., & Chow, J. C. (2021). Chatbot for Health Care and Oncology Applications Using Artificial Intelligence and Machine Learning: Systematic Review. JMIR Cancer, 7(4), e27850. doi: 10.2196/27850 Business Case For Hospital Chatbots Discussion